Box office: 01268 205 300

Privacy Notice

Website Disclaimer and Terms and Conditions

  1. If you do not fully understand and agree to the terms of this disclaimer you must immediately leave this website.
  2. Basildon Borough Council (The Council) provides the Towngate website as one of several alternative ways of providing you with access to information and services. By choosing to use this website you accept that you are doing so entirely at your own risk.
  3. All statements contained in this disclaimer refer only to websites and not to other means of delivering information and services.
  4. By choosing to use the site you are indicating that you fully understand the terms of this disclaimer and any other disclaimers or conditions on the website or on other websites of other parties accessed through this website, and agree to abide by them and all computer related legislation including, but not limited to, the Computer Misuse Act and Data Protection Acts including the General Data Protection Regulations.
  5. The Council tries to keep its own information up to date and accurate but you accept that The Council is not responsible for the accuracy of any information provided by itself or any other party or for the consequences which may result from its use. The information is provided “as is” without warranty of any kind, either expressed or implied. You should not assume that this information is error-free or that it will be suitable for the particular purpose which you have in mind when using it.
  6. This website provides access to information and services provided for your convenience by many other parties over whom The Council has no control or influence irrespective of any relationship that may exist between that party and The Council.
  7. Any opinions expressed on this site are not those of The Council but of individual contributors who may or may not be employed by or otherwise be associated with The Council or other parties and The Council is not responsible for them or for any consequences of them.
  8. Information on the site may be subject to copyright unless otherwise indicated. Copyright protected material may be downloaded without charge and held on file or printed without requiring specific permission provided that the material being reproduced accurately and not used in a derogatory or misleading manner. It must not be used on other websites without specific permission. This permission to reproduce copyright protected material does not extend to material which belongs to a third party even though that may not be identified as such and authorisation to reproduce such material must be obtained directly from the copyright holders concerned.
  9. The copying or use of any logos on the site with or without modification is strictly prohibited without written permission.
  10. You do not have to ask permission of The Council to link to pages on the website but it would be helpful to inform The Council in order that any changes in the site structure that may affect such links can be notified to you. However, we do not permit the use of our logos as part of such links without specific permission.
  11. The Council makes reasonable efforts to check and test the website and all supporting infrastructure, systems and processes however it cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst accessing the site or using any of the facilities provided on it including those of other parties. It is always wise for users to run an anti-virus program on all material downloaded from this and other websites and to ensure that computers are regularly backed up.
  12. The Council is committed to high standards of quality of information relating to its own services, but cannot be responsible for the quality of information provided by other information providers whose information is presented on this site. If you think that there are any errors or out-of-date information please contact The Council using the Contact Us facility and report the problem.
  13. The Council may use any names addresses or email addresses for the purposes of contacting you by any means including but not limited to email and you should therefore take appropriate steps to ensure that access to your email or other electronic means of contact is not available to other people.
  14. The Council considers any feedback, comments or other material you post on this site other than personal information to be non-confidential and it may use this material and any data transmitted with it in any way it requires.
  15. The Council or other parties providing information on this website may use a mechanism called cookies which leave information on your computer which may subsequently be retrieved. Such information will only be used by The Council to personalise your view of the website but other parties who provide information and transactions on this site may use them for other purposes outside the control of The Council.
  16. Any information that you provide must not be unlawful, threatening, libelous, defamatory, racial, obscene, hateful, include pornographic material or references to it or consist of any other material that would break any law or cause offence to anyone who may see it. You, not The Council, are responsible for the consequences of this. The Council may at its discretion change or remove any such material without any reference to you or any other parties.
  17. You are warned that pages on this site may contain information provided by other parties that could cause offence or is in breach of the law and such information should be reported to The Council immediately in order that it can be removed at the Council’s discretion.
  18. This website provides a number of transactions, some of which provide facilities to make payments to The Council or other parties. The Council takes great care to ensure that such transactions are secure but if you have any doubts then you should use alternative payment methods. The Council cannot be responsible for the security or otherwise of transactions provided by other parties whose information or transactions are available on this website.
  19. The Council will take reasonable steps to ensure that any information transmitted to it is dealt with in accordance with its normal business practices but is not liable for the consequences of any information that is lost during transmission between you and its internal computer systems.
  20. It is The Councils policy to monitor any or all email and other forms of electronic communication both inbound and outbound for security and other lawful purposes and if you have any concerns over this you should use alternative means of communication.
  21. The information given in this disclaimer was current when placed on this site however users may wish to contact The Council to check for any pending updates or for an explanation of any points you do not fully understand.

Privacy Notice

This notice explains the treatment of personal data that Basildon Borough Council may collect when you email us, or if you complete and submit an on-line form on the Towngate Theatre website or visit us in person or over the phone. This includes how, and for what purposes, we process your personal data whether electronically and on paper.

We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our website, in person or when speaking to us on the phone, the information may be sent to secure servers located in the United Kingdom and other countries around the world.

Please read the following privacy notice carefully:

Who we are
We are the Towngate Theatre, a service wholly owned and operated by Basildon Borough Council. We can be contacted either at:

Towngate Theatre
St Martin’s Square
Basildon
SS14 1DL

or at

Basildon Borough Council
Basildon Centre
St. Martin’s Square
Basildon
SS14 1DL

Data privacy key terms

Personal data
‘Personal data’ means any information relating to a living person or ‘data subject’ that can be used to directly or indirectly identify the person. This can include information that when put together with other information can then identify a person.

For example, for the Towngate this could be:

  • Identity information (e.g. name, address, telephone number, credit card number)
  • Web data (e.g. location data, IP address, cookies).

We also may request information about your interests and activities, your gender and age, and other demographic information.

Processing
‘Processing’ means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means.

Why we process your personal data

We collect and process personal data about you in order to:

  • Deliver support services – in case we need to contact you with regards to a substantial change, alteration or cancellation (hopefully not!) to a performance or event to which you have purchased a ticket or made a reservation.
  • Let you know about upcoming events and shows that you might be interested in.
  • Train and manage the employment of our staff who deliver those services to make sure we give you a first-class service.
  • Help investigate any enquiries or complaints you make about our service.
  • Check the quality of services via feedback and surveys.

How the law allows us to use your personal data

There are a number of legal reasons why we need to collect and use your personal data. Generally, we collect and use personal information where:

  • You, or your legal representative, have given consent and provided your details for this purpose.
  • You have entered into a contract with us – buy buying a ticket, or voucher
  • It is necessary to perform our statutory duties
  • It is necessary to protect someone in an emergency
  • It is required by law
  • You have made your information publicly available
  • It is necessary for legal cases
  • It is necessary for archiving, research, or statistical purposes.

If we have obtained your consent to use your personal data, you have the right to withdraw it at any time. If you want to withdraw your consent, please contact our Box office team:

Email:
Towngate@basildon.gov.uk

Phone:
01268 205300

Letter:
Box Office
Towngate Theatre
St Martin’s Square
Basildon
SS14 1DL

Your rights

You have the following rights in respect of your personal data:

  • The right to access the personal data we are holding about you
  • The right to have your personal data rectified where it is inaccurate or incomplete
  • The right to have your personal data erased in certain circumstances, for example where the personal data is no longer necessary in relation to the purposes for which we have collected them as set out above
  • The right to obtain restriction of processing in certain circumstances, for example where you have contested the accuracy of the personal data, for the period enabling us to verify the accuracy of the personal data
  • The right to lodge a complaint to the Information Commissioners Office (ICO) that acts as the UK regulator
  • The right to object to processing
  • The right to data portability, i.e. to receive your personal data in a structured, commonly used machine-readable format, and to have that personal data transmitted directly to another data controller
  • The right to withdraw your consent, at any time, for the processing of your personal data.

When we receive a request from you in writing, (which is called a Subject Access Request) we must give you access to all the personal data we hold about you.

However, we cannot let you see any parts of your record which contain:

  • Confidential information about other people.
  • Data we believe will cause serious harm to you or someone else’s physical or mental wellbeing.
  • Data we believe would enable you to stop us from preventing or detecting a crime.
  • Where your personal data has been shared with other individuals or organisations, we will do what we can to make sure that those parties also comply with data privacy laws.

Retention of your personal data

We will retain your personal data for as set out below, or for as long as it is required by law.

For any financial transactions (ticket or voucher purchases, hire of equipment or facilities) we are required to store records of the transaction for 6 years for auditing purposes. These will be deleted immediately after the end of the financial year at the end of this period.

Any data where you have signed up to receive information or communications from the Towngate about upcoming performances and events, these records will be deleted after 5 years unless a more recent transaction has taken place in which case the above will apply.

For any educational or outreach activities, any photos or images (only used where consent has been provided) will be retained for 2 years, any application forms and personal data will be destroyed after 1 year of completion of the course or activity.

For any acts or performers details, will be deleted after 2 years.

Please note that we cannot delete your information where:

  • We are required to retain it by law
  • It is used for freedom of expression
  • It is necessary for ongoing legal claims

If you cannot ask for your records in writing, you can submit a query about access to your personal data by either contacting our box office team or the Council Data Protection Officer (DPO):

Email:
Towngate@basildon.gov.uk

Phone:
01268 205300

Letter:
Box Office
Towngate Theatre
St Martin’s Square
Basildon
SS14 1DL

Email:
dataprotectionofficer@basildon.gov.uk

Phone:
01268 533333

Letter to:
The Data Protection Officer
Basildon Borough Council
Basildon Centre
St. Martin’s Square
Basildon
SS14 1DL

Sharing your personal data

For each of the purposes set out above, we are relying on your explicit consent, and may share your details with other third party individuals or organisations such as fraud prevention agencies, the police, hospitals, the fire brigade, courts etc.

We also use a range of organisations to either store personal data or help deliver our services to you (such as our box office ticketing system software provider). Where we have these arrangements, there is always an agreement in place to make sure that the external organisation complies with data protection law. We will complete a Privacy Impact Assessment (PIA) before we share personal data to make sure we protect your privacy and to comply with the law.

Protecting your personal data

We do all that we can to make sure we hold your personal data in a secure way, and we only share personal data with those who have a right to see it. Examples of our security measures include:

Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or what’s called a ‘cypher’. The hidden information is said to then be ‘encrypted’

pseudonymisation, meaning that we’ll use a different name so we can hide parts of your personal information from view. This means that someone outside of The Council could work on your information for us. without ever knowing it was yours.

Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it

Training for our staff allows us to make them aware of how to handle information and how and when to report incidents when something goes wrong.

Regular testing of our technology and ways of working; including keeping up to date on the latest security updates (commonly called patches).

Storage of your personal data

The majority of personal data processed by us is stored on information systems in the United Kingdom (UK). There are some occasions where your information may leave the UK either in order to be transferred to another organisation or if it’s stored in a system outside of the European Union (EU).  We have additional protection measures in place if your data leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with any overseas third party.

We will take all practical steps to ensure that your personal data is not sent to a country that is not seen as ‘safe’ either by the UK or EU Governments. If we need to send your information to an ‘unsafe’ location we will always seek advice from the Information Commissioner’s Office (ICO) first.

Help and advice

If you have any enquiries or concerns about how your personal information is handled please contact our box office team or the Council Data Protection Officer (DPO):

Email:
Towngate@basildon.gov.uk

Phone:
01268 205300

Letter:
Box Office
Towngate Theatre
St Martin’s Square
Basildon
SS14 1DL

Email:
dataprotectionofficer@basildon.gov.uk

Phone:
01268 533333

Letter to:
The Data Protection Officer
Basildon Borough Council
Basildon Centre
St. Martin’s Square
Basildon
SS14 1DL

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) by:

Email:
casework@ico.org.uk

Phone:
0303 123 1113 (local rate) or 01625 545 745

Letter to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner’s Office, see:

Information Commissioner’s Office

Information collected automatically
We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us and the referring website address.

Other Technologies
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customise the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Information to show you relevant advertising on other websites
As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in.

Changes To This Privacy Policy
The Council may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on the Site. You are advised to review this Privacy Notice periodically for any changes.

Cookie Policy

How cookies are used on this website
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the Internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These small files are known as cookies.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalise your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. BBC Webwise is a good source of information about cookies.

 

Cookies set by towngatetheatre.co.uk

A cookie is used by our on-line payments system and is used to pass information to the Royal Bank of Scotland for the payment to take place. If you have cookies disabled for our site then you will not be able to make any payments.

 

Cookies set by Third Parties

Domain: google.com
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

  • Name: _utma, typical content: randomly generated number, Expires: 2 years
  • Name: _utmb, typical content: randomly generated number, Expires: 30 minutes
  • Name: _utmc, typical content: randomly generated number, Expires: when user exits browser
  • Name: _utmz, typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search), Expires: 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code Website

Domain: youtube.com (Google)
Purpose: some YouTube videos are embedded on towngatetheatre.co.uk. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared.

For more information on all the above Google cookies please read the Google Privacy Centre: Privacy Policy

Privacy:
No personal information is ever stored in cookies on this site.

Domain: spektrix.com
Cookies and buying tickets online

To buy tickets online through this website you must not have disabled third party cookies in your browser. Cookies are used to keep track of your order as you proceed through the online booking process. They do not collect personal information and are not used for advertising.

Please either revert to the default cookie setting in your browser or add an exception for ‘system.spektrix.com’ (the site that powers our box office).

If you are using Safari you will need to set Safari to allow cookies from ‘Websites I visit’.

  • To manage Safari cookies on your iPhone or iPad, go to Settings > Safari > Block Cookies.
  • To manage Safari cookies on your computer, go to Safari > Preferences > Privacy.