Box office: 01268 205 300

Contact us

Revised Box Office opening times

Whilst the country continues to operate in a lockdown state, the Box Office is closed to the public and our phone lines are currently suspended until further notice. If you have booked for an upcoming production and are unsure of the new revised date, you can find a list of all events on our Rescheduled Shows page.

If you have any queries, you can reach the Box Office team via email on between the hours of 10am – 4pm, Monday to Friday. Please note that Box Office staff will not be available during weekends and on Bank Holidays, the team will be happy to reply to your emails upon their return.

Towngate Café Bar

Following confirmation that Basildon has been placed in Tier 3, sadly we have no option but to close our Café doors until further notice. As soon as we are able to confirm a reopen date, we will confirm on our website and social media pages, so please check back soon.

Thank you all for your continued support and we look forward to safely welcoming you back to the Towngate Theatre as soon as we can.


Towngate Box Office

Box Office
Towngate Theatre
St Martin’s Square
Basildon, Essex
SS14 1DL

Telephone 01268 205 300


How to get here

We’re on St Martin’s Square in the heart of Basildon Town Centre. Basildon bus station is a seven minute walk away (according to Google Maps, three minutes when we do it!) and Basildon train station is just five minutes away. The journey from Fenchurch Street takes 36 minutes. Southend is just a 20 minute ride away. 

There’s plenty of car parking nearby.

Towngate Theatre

Buying tickets

Start by choosing a show on the what’s on page

By phone 
Buy tickets by phone on 01268 205 300.
We accept telephone bookings and payments using credit and debit cards (sorry, American Express and Electron cards not accepted).

In person 
Buy tickets at the box office. We accept payment in cash and by Credit or Debit Card using a secure “chip and pin” system.

Tickets by post delivery times
Tickets ordered online can be printed at home. If you choose to have your tickets posted to you, you’ll be charged an extra £1.50. Please allow 7-10 working days for tickets to arrive by post.

Concession rates are applicable for children up to the age of 16, and adults aged 60 and over (unless stated otherwise).

Children and Infants
Please note that all babies, toddlers and children must have a ticket purchased on their behalf if they are attending any performance at Towngate Theatre. This is essential in order that we have an accurate record of the number of people in the auditorium in case of emergency and for Health and Safety requirements.

Payments greater than £1,000
No cash payments greater than £1,000 per person can be accepted in any one working day. This applies at all point of sale locations including Box Office, Towngate Café Bar, Gielgud Bar and any merchandise stalls. This applies to ticket transactions, food and drink purchases, and merchandise.

If paying by cheque, any transactions above £1,000 must be from a business account.

Bookings for customers requiring wheelchair access
Wheelchair allocated spaces must be booked in advance, and notice given if wheelchair assistance is required. See also, Access and facilities for people with disabilities.