Revised Box Office opening times
Whilst the country continues to operate in a lockdown state, the Box Office is closed to the public and our phone lines are currently suspended until further notice. If you have booked for an upcoming production and are unsure of the new revised date, you can find a list of all events on our Rescheduled Shows page.
If you have any queries, you can reach the Box Office team via email on email@example.com between the hours of 10am – 4pm, Monday to Friday. Please note that Box Office staff will not be available during weekends and on Bank Holidays, the team will be happy to reply to your emails upon their return.
Towngate Café Bar
Following the Government’s Press Conference on Saturday 31 October 2020, sadly we must confirm that the Towngate Café Bar will be closed from Thursday 5 November 2020 under the new lockdown regulations. We are planning to reopen on Monday 7 December 2020, but understandably this will be subject to change if there are further amendments in the future.
Towngate Box Office
St Martin’s Square
Telephone 01268 205 300 firstname.lastname@example.org
How to get here
We’re on St Martin’s Square in the heart of Basildon Town Centre. Basildon bus station is a seven minute walk away (according to Google Maps, three minutes when we do it!) and Basildon train station is just five minutes away. The journey from Fenchurch Street takes 36 minutes. Southend is just a 20 minute ride away.
There’s plenty of car parking nearby.
Buy tickets by phone on 01268 205 300.
We accept telephone bookings and payments using credit and debit cards (sorry, American Express and Electron cards not accepted).
Buy tickets at the box office. We accept payment in cash and by Credit or Debit Card using a secure “chip and pin” system.
Tickets by post delivery times
Tickets ordered online can be printed at home. If you choose to have your tickets posted to you, you’ll be charged an extra £1.50. Please allow 7-10 working days for tickets to arrive by post.
Concession rates are applicable for children up to the age of 16, and adults aged 60 and over (unless stated otherwise).
Children and Infants
Please note that all babies, toddlers and children must have a ticket purchased on their behalf if they are attending any performance at Towngate Theatre. This is essential in order that we have an accurate record of the number of people in the auditorium in case of emergency and for Health and Safety requirements.
Payments greater than £1,000
No cash payments greater than £1,000 per person can be accepted in any one working day. This applies at all point of sale locations including Box Office, Towngate Café Bar, Gielgud Bar and any merchandise stalls. This applies to ticket transactions, food and drink purchases, and merchandise.
If paying by cheque, any transactions above £1,000 must be from a business account.
Bookings for customers requiring wheelchair access
Wheelchair allocated spaces must be booked in advance, and notice given if wheelchair assistance is required. See also, Access and facilities for people with disabilities.