Box office: 01268 205 300

Contact us

Revised Box Office opening times during lockdown

Whilst the country continues to operate in a lockdown state, the Towngate is closed to the public and the phone lines are currently suspended until further notice.

If you have any queries, you can reach the Box Office team via email on between the hours of 10am – 4pm, Monday to Friday. Please note that there will be no staff working during weekends and on Bank Holidays, the team will be happy to reply to your emails upon their return.

Towngate Café Bar

The Towngate Café Bar is also closed to the public until further notice.

Towngate Box Office

Box Office
Towngate Theatre
St Martin’s Square
Basildon, Essex
SS14 1DL

Telephone 01268 205 300


Box Office opening times

Monday to Friday 10.00am5.30pm
Saturday 10.00am3.00pm
Sunday and evening performances – the box office will open two hours before the performance start time.

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Café bar opening times

Monday to Friday
8am – 3pm
10am – 3pm

Evenings and weekends

The Café Bar only opens in the evenings or on Sundays if there’s a scheduled performance. If there is, the café will be open two hours before the performance begins.

How to get here

We’re on St Martin’s Square in the heart of Basildon Town Centre. Basildon bus station is a seven minute walk away (according to Google Maps, three minutes when we do it!) and Basildon train station is just five minutes away. The journey from Fenchurch Street takes 36 minutes. Southend is just a 20 minute ride away. 

There’s plenty of car parking nearby.

Towngate Theatre

Buying tickets

Start by choosing a show on the what’s on page

By phone 
Buy tickets by phone on 01268 205 300.
We accept telephone bookings and payments using credit and debit cards (sorry, American Express and Electron cards not accepted).

In person 
Buy tickets at the box office. We accept payment in cash and by Credit or Debit Card using a secure “chip and pin” system.

Tickets by post delivery times
Tickets ordered online can be printed at home. If you choose to have your tickets posted to you, you’ll be charged an extra £1.50. Please allow 7-10 working days for tickets to arrive by post.

Concession rates are applicable for children up to the age of 16, and adults aged 60 and over (unless stated otherwise).

Children and Infants
Please note that all babies, toddlers and children must have a ticket purchased on their behalf if they are attending any performance at Towngate Theatre. This is essential in order that we have an accurate record of the number of people in the auditorium in case of emergency and for Health and Safety requirements.

Payments greater than £1,000
No cash payments greater than £1,000 per person can be accepted in any one working day. This applies at all point of sale locations including Box Office, Towngate Café Bar, Gielgud Bar and any merchandise stalls. This applies to ticket transactions, food and drink purchases, and merchandise.

If paying by cheque, any transactions above £1,000 must be from a business account.

Bookings for customers requiring wheelchair access
Wheelchair allocated spaces must be booked in advance, and notice given if wheelchair assistance is required. See also, Access and facilities for people with disabilities.